Terms of service

Our online store is hosted on the platform of Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to our customers.

The products purchased at www.Experience 27 are sold directly by Group Viginti Septem, SL. Group Viginti Septem, SL is a Spanish company domiciled at Calle Jorge Juan 12 F, registered in the Mercantile Registry of Madrid, with company number CIF B88400668.


The User can contact the Group Viginti Septem, SL Customer Service, by calling or sending a WhatsApp to (+34) 608 63 53 67 (Monday to Friday from 11:00 a.m. to 7:00 p.m. CET) or by email at sales@experience27.com.


Our trade policy


1.1 Group Viginti Septem, SL offers the products for sale at Experience 27 exclusively to final consumers who are natural persons of legal age. If you are not an end consumer and you are trying to use Experience 27 for commercial or other purposes, it is not allowed.


1.2 Group Viginti Septem, SL reserves the right not to attend orders made by users that go against the first point.


1.3 These Terms of Use exclusively regulate the offer, the acceptance of purchase orders and the delivery of products to users of Experience 27


Types of users and how to place an order

2.1 On the website you will find information about products and services offered and the possibility of buying or contracting them.

In order to be able to correctly process orders, the user must provide the data requested for this purpose and must adhere to these Conditions of Use in the version published at the time of accessing the website.

The data of said users will be incorporated into a database owned by Group Viginti Septem, SL and will be treated in accordance with the provisions of the Privacy Policy. The user who only registers as a buyer will not receive news, offers and promotions, unless he gives his express consent.


2.2. Before proceeding to purchase the products by sending the order form, the user will be asked to carefully read and expressly accept these Terms of Use.


2.3. To order one or more products in Experience 27, the user must follow the steps indicated in the purchase process, filling in the requested data, confirming the purchase of the products added to the Basket and making the payment for the order. When confirming the purchase of the products added to the basket, the user will have all the information related to the order in his account (including the cost associated with transporting the order to the indicated address) and all the corresponding contractual data.


2.4 The user who purchases products on the website agrees to pay at the time the purchase is confirmed. The order will not be processed until Group Viginti Septem, SL receives the payment confirmation.


2.5 Once the order has been formalized, the user will receive an order confirmation by email detailing the products purchased and their prices, the shipping costs, if any, the payment method, the shipping address and the other contractual details of the transaction.


2.6 Orders will be filed in the Group Viginti Septem, SL database for a period of time that will not exceed the limits established by current legislation. The user will be able to access their orders by entering the “My Account: Orders” section.


Products and Prices


3.1 Only products marketed by Group Viginti Septem, SL or its business partners are for sale at Experience 27.


3.2 Group Viginti Septem, SL reserves the right to decide, at any time, the products offered through Experience 27. In particular, Group Viginti Septem, SL may at any time add or remove products from the online store.

3.3 The essential characteristics of the products are presented in Experience 27 within each product sheet based on the information provided by the supplier. Despite the scrupulous care taken by Group Viginti Septem, SL in its faithful reproduction, the images and colors of the products offered for sale in Experience 27 may, however, not accurately reflect reality, due to the specific characteristics of the browser. of the Internet or the screen used by the user.

3.4 The prices of the products for sale in Experience 27 always appear in euros (€) and include the corresponding VAT (21%) except for countries that are not within the European Union. In these cases, the tax will be deducted and each customs office will charge the corresponding amount upon arrival of the order. The relevant shipping costs will be added to these prices. The shipping rates will be communicated to the User before formalizing the order, and must be expressly accepted by the User when confirming the purchase.


3.5 Product prices may be subject to updates. However, the prices that Group Viginti Septem, SL will apply to each order will be those in force at the time the user confirms the purchase of the products added to the basket, regardless of the day the delivery is made. The user must ensure what the final sale price is before confirming the order.


3.6 Experience 27 ships worldwide via FedEx, DHL, or other carriers. We do not deliver to P.O. Boxes. In accordance with international laws that regulate the import and export trade of all orders, Experience 27 sends its products with an official invoice declaring the exact total of the merchandise purchased in euros (€). It is illegal to declare lower values than paid or items as gifts under international import regulations.


3.7 Shipping rates may vary, depending on the promotions that experience27.es wants to apply at a given time or the changes in the rates given by the transport companies.


Form of Payment


4.1 The user who purchases products on the website agrees to pay at the time the purchase is confirmed.


4.2 Payment of the price of the products and the respective shipping costs can be made by credit card. Group Viginti Septem, SL undertakes to use the most efficient and secure methods of current technology to transmit data and payments for each transaction. These shipments will always be encrypted through a secure server.


4.3   In the event that the user makes the payment by credit card, the bank data will be transmitted through a secure protocol to Banco Sabadell or other banks in charge of supplying the respective remote electronic payment services, without any third party being able to have access under any circumstances. to them. Such data will never be used by Group Viginti Septem, SL other than in order to complete the procures related to the purchase, issue the corresponding refunds in the event of eventual returns and prevent and inform the police forces in the event that it is committed or fraud was about to be committed at Experience 27.


4.4 The purchase price of the products and the shipping costs will be debited from the user's current account at the time of order confirmation.


4.5 Within a maximum period of 48 hours from the receipt of the payment confirmation, Group Viginti Septem will send the user, by email, a confirmation of the purchase, including the order number. Said confirmation is not valid as an invoice, only as proof of purchase.


4.7 The invoice corresponding to the purchase order will be sent by email. It will also be included in the shipping package.


4.8 Credit card fraud is a crime, and Group Viginti Septem, SL., will take legal action against anyone who makes a fraudulent transaction in our store.


Shipping and Delivery of products


5.1 Group Viginti Septem, SL undertakes to deliver the products in perfect condition to the address indicated by the user on the order form. Group Viginti Septem, SL does not allow address changes for shipments. In order to optimize deliveries, we recommend the user to indicate an address where the order can be delivered within normal business hours.


5.2 Group Viginti Septem, SL will not be responsible for errors caused in delivery when the shipping address entered by the user in the order form does not match reality, has been omitted or changed during transit.


5.3 The maximum term set for deliveries is thirty (30) days, established by default in the Law. However, the usual delivery term for standard shipments is 1-2 business days in Spain and Portugal, 5 business days in Europe and 2-5 business days in the rest of the world from the day you receive the shipping confirmation.


These deadlines are means, and therefore an estimate. Therefore, they may vary for logistical reasons or force majeure. In cases of delays in deliveries, Group Viginti Septem, SL will inform its clients as soon as it becomes aware of them.


Each delivery is considered made from the moment in which the transport company makes the product available to the user, which is materialized through the control system used by the transport company.


In the case of delays in the delivery of orders attributable to Group Viginti Septem, SL, the user may cancel his order in accordance with the procedure described in the "Returns" section, as if it were a defective order, that is, without bear the shipping and return costs. Those cases in which the order has been made available to the user by the transport company within the agreed period and could not be delivered for reasons attributable to the user will not be considered delays in delivery. Group Viginti Septem, SL is not responsible for possible delays that may occur in the customs of each country.


5.4 Group Viginti Septem, SL will send an e-mail to the user informing them that the order has been removed from the warehouse. In said e-mail, the shipment number and the tracking number will also be provided in case the transport company provides it.


5.5 If at the time of delivery the user is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery.


5.6 If after 7 working days from the delivery of the order the delivery has not been arranged, the user must contact Group Viginti Septem, SL. In the event that the user does not proceed in this way, after 10 business days have elapsed since the delivery of the order (or after three unsuccessful delivery attempts), it will be returned to the Group Viginti Septem, SL warehouses, and the user must charge of the shipping costs and return to origin of the merchandise, as well as the possible associated management costs.


5.7 If the delivery could not be made due to loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range between one and three weeks. In such cases, Group Viginti Septem, SL will contact the user to decide whether to cancel the order and pay the amount paid (cost of the products and shipping costs), or to send a new order again, free of charge. additional.


5.8 At the time of delivery, the user must check the good condition of the package before the transport company that, on behalf of Group Viginti Septem, SL, delivers the requested product, indicating on the delivery note any anomaly that could be detected in packaging. If later, once the product has been reviewed, the user detects any incident such as a blow, breakage or any damage caused to it by shipping, the buyer must notify Group Viginti Septem, SL by e-mail within a maximum period of 48 hours. in order to process the return. Prior to shipment, each item passes an exhaustive quality control, in which it is meticulously reviewed and photographed by our logistics team, thus ensuring that the merchandise meets the standards required for making it available to the user. This point must be taken into account when the customer wants to inform us of any anomaly or damage to the items purchased.


5.9 All perfumes are liquid and are considered "Dangerous Goods" to be sent by plane by transport companies. They will not be shipped outside the EU.


5.10 Shipments to Cyprus, even if it is within the EU, will be considered as extra-community shipments due to its island status.


5.11 If you have selected "store pickup" as the shipping method, you will receive a confirmation email or message when your order is ready to be picked up.


Warranty.


6.1. Group Viginti Septem, SL is an official distributor of all the brands it offers and all Experience 27 products are 100% authentic.


6.2 All users benefit from the quality guarantee granted by the different manufacturers. In the event of receiving a defective or damaged item, Experience 27 will merely act as an intermediary between consumers and brands, managing the incident.


6.3 In the event that a product purchased at Experience 27 is defective, the customer must contact sales@Experience 27 specifying their order number and detected tare in detail.


6.4 The user must take into account that photographic evidence will be requested in order to continue with the process. In the event that these tests are not provided before the start, the entire process may be dismissed. Prior to shipment, each item passes an exhaustive quality control, in which it is meticulously reviewed and photographed by our logistics team, thus ensuring that the merchandise meets the standards required for making it available to the user.


This point must be taken into account when the user wants to inform us of any anomaly or damage to the items purchased.


6.5 Once the product in question has been repaired, it will be returned to the facilities of Group Viginti Septem, SL. and in turn will be sent back to the user. The term of the repair will depend on the supplier, Experience 27 never being responsible for that term.


6.6 The costs of return for the repair, as well as the return to the consumer will be borne by experience 27.com.


6.7 Products that are received defective or incorrect must be reported within a maximum period of 48 hours. These products may be returned within the fourteen (14) days stipulated in the current Return Policy. It will be at the disposal of the user to opt for a change for another product or the total refund of the amount paid.


6.8 Defects or damage due to incorrect use or handling of the articles or wear caused by normal use of the same are not included in this guarantee.


Returns and changes of material.


7.1 The User will have a period of fourteen (14) calendar days to request the return of the order, counting from the date of delivery of the order. (Article 44 of Law 7/1996, of January 15, on the Regulation of Retail Trade, modified by Law 47/2002, of December 19). For these purposes, the User must send an email to the email address sales@Experience 27 specifying the reasons for the return. Once confirmation has been received from the Experience 27 team, a Proforma invoice will be sent for the return (in the event that the User resides outside the EU, for customs reasons) that must be attached to the package and a collection label from the company of transport that must be placed in a visible way on the package, in order to proceed with its collection.


In the event that the User resides in Spain or Portugal, the return will be free and managed by Group Viginti Septem, SL.


Exercised by the User the right of return, Group Viginti Septem, SL, will return the amounts received within a period not exceeding thirty (30) days. Notwithstanding the foregoing, the right of withdrawal and/or resolution is excluded in those cases in which, due to the very nature of the items being purchased, it is impossible to carry it out. Thus, returns of lingerie or swimwear will not be accepted.


7.2 For a return to be accepted, the products to be returned must meet the following requirements:


Unwanted product must be returned under Experience 27's current terms, only in the manner that Experience 27 specifies.


The unwanted product must be in the same state in which it was delivered, and must retain its original labeling and packaging.


The unwanted product must be returned using the same protective cardboard box in which it was received to protect the product, or failing that, in a similar protective box so that the product reaches our warehouse with the maximum possible guarantees.


A copy of the delivery note must be included in the package.


7.3 If the requirements of the previous point have been respected, Group Viginti Septem, SL will proceed to pay the amount of the returned products. The refund of expenses that may have been generated in the customs of each country is subject to the customs conditions of each country. It is not Group Viginti Septem, SL who collects them (which is why all items purchased outside the EU are exempt from VAT).


7.4 All items returned for exchange must be exchanged for products that are available at www.Experience 27 within a maximum period of fourteen (14) days from receipt of the returned product.


7.5 Returns that are not carried out by the consumer within a maximum period of fourteen (14) business days after receiving confirmation from Group Viginti Septem, SL may be rejected.


Customer Service


8.1 For any clarification, incident or claim, the User can contact the Group Viginti Septem, SL Customer Service, by calling or writing by WhatsApp at (+34) 608 635 367 from Monday to Friday from 11:00 a.m. to 5:00 p.m. 7:00 p.m. Or, by email to sales@Experience 27.


Right of Withdrawal (only applicable to shipments in Spain)


9.1 You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.


9.2 The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.


9.3 To exercise the right of withdrawal, you must notify Group Viginti Septem, SL (sales@Experience 27) of your decision to withdraw from the contract through an unequivocal statement (for example, an email or a letter sent by post). You can use the model withdrawal form below, although its use is not mandatory.


9.4 To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.


9.5 Consequences of withdrawal: in the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the method cheapest ordinary delivery that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement.


9.6 You must bear the direct cost of returning the goods. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.


9.7 You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.


Model withdrawal form: (you only need to complete and send this form if you wish to withdraw from the contract)


To the attention of Group Viginti Septem (by email to sales@Experience 27 or by post to Calle Jorge Juan 12F Madrid, 28001, Spain)


I hereby inform you that I withdraw from my contract for the sale of the following property.


Received on:


Name of the consumer and user or consumers and users:


Address of the consumer and user or consumers and users:


Signature of the consumer and user or of the consumers and users (only if this form is submitted on paper):


Date:


Intellectual and Industrial Property Rights


10.1 All the elements and contents of Experience 27 and of each of the products, such as images, photographs, texts, music, sounds, videos, documents, logos and any other material, in any format, published in Experience 27 (including menus, web pages, graphics, colors, layouts, tools, characters, website layout, diagrams, structure, selection, ordering and presentation of content, methods, processes, functions and computer programs that are part of Experience 27) are protected by copyright and other intellectual and industrial property rights of Group Viginti Septem, SL and Experience 27. Similarly, the website is considered a computer program and, as such, is also protected by the legislation on intellectual and industrial property rights. Access to the website or obtaining user status does not imply a granting of licenses or authorizations on the aforementioned industrial and intellectual property rights.


10.2 The user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, allow access to the public through any form of public communication, or perform any other action prohibited by the regulations in matter of intellectual and industrial property on any of the elements referred to in the previous paragraph, except with the express consent of Group Viginti Septem, SL. The user must use the materials, elements, content and information accessed through the use of Experience 27 solely for their own needs, forcing themselves not to directly or indirectly commercially exploit said elements.


Notice about the contents


11.1 Group Viginti Septem, SL has also adopted all the useful precautions in order to assure its users that the Experience 27 contents are taken care of and do not contain incorrect information or that it is not updated with respect to the date of its publication on the website ( and, to the extent possible, subsequently).


11.2 Although Group Viginti Septem, SL tries to do everything possible to guarantee continuous access to the website itself, the dynamic nature of the Internet and its contents may not allow Experience 27 to operate without interruptions or discontinuities due to the need to make updates of the website. Group Viginti Septem, SL cannot guarantee its users that the website will operate continuously and without interruptions, errors or malfunctions due to the Internet connection. If you have any problem while using Experience 27, contact our Customer Service or send an email to sales@Experience 27. An Experience 27 manager will be at your disposal to provide assistance and help you. to recover the functionality of your access to the website, as long as this is possible.


11.3 Group Viginti Septem, SL has adopted appropriate technical and organizational measures to safeguard the security of its services in Experience 27 and the integrity of the data related to electronic traffic and communication, protecting them against unauthorized forms of use or knowledge; has also adopted measures to avoid risks of dispersion, destruction and loss of data or information, reserved and not reserved, related to the users themselves and present in Experience 27, as well as to prevent unauthorized access, or not in accordance with the current legislation and regulations, to said information.


11.4 Users are fully responsible for their conduct when accessing information on the website, while browsing it, as well as after accessing it. Therefore, users are solely responsible to Group Viginti Septem, SL and third parties for:


The consequences that may arise from the use, for purposes or effects that are illicit or contrary to this document, of any content on the website, whether or not produced by Group Viginti Septem, SL, whether or not officially published under its name.


As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the website or its services or prevent normal enjoyment by Other users.


11.5 Group Viginti Septem, SL reserves the right to update the contents when it deems it appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny access to the web to users who make a misuse of the contents and/or breach any of the conditions that appear in this document.


11.6 Group Viginti Septem, SL informs that it does not guarantee: that access to the website and/or linked websites will be uninterrupted or error-free that the content or software that users access through the website or linked websites does not contain any errors, computer viruses or other elements in the contents that may cause alterations in your system or in the electronic documents and files stored in your computer system or cause other types of damage; the use of the information or content of this website or linked websites that users could make for their personal purposes.


Links to other websites


12.1 The Experience 27 online store may contain hyperlinks (known as "enlaces" or "links") to other websites that may not have any relationship with Experience 27 or with Group Viginti Septem, SL.


12.2 The purpose of these links is to help the user during their searches and navigation, as well as to speed up the hypertext connection to other websites. The activation of the links does not imply any recommendation or suggestion of Group Viginti Septem, SL regarding access to these websites or browsing their pages, nor any guarantee regarding their content, their services or the goods they supply and sell to the users. Internet users.


12.3 Viginti Septem, SL does not control said websites or their contents, nor does it carry out operations to monitor them. Group Viginti Septem, SL cannot be held responsible for the content of these websites or for the rules they adopt with respect to user privacy or the processing of their personal data while browsing them.


12.4 These Conditions of Use and the Experience 27 Privacy Policy do not apply to websites managed by third parties other than Group Viginti Septem, SL.


Privacy


13.1 We ask all users to carefully read the Privacy Policy that applies even when accessing and browsing Experience 27, even without purchasing any product.


Modification and update of the Conditions


14.1 Group Viginti Septem, SL reserves the right to modify these Conditions of Use at any time, without the need to notify the user in advance, who in any case is solely responsible for reviewing them as a prerequisite and essential to the acquisition of any product. available through Experience 27. In any case, the Conditions of Use that were exposed on the web at the time the user acquires the corresponding products will be considered valid and applicable.


14.2 In the event that any clause of these Conditions of Use is declared null, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these Conditions. Group Viginti Septem, SL may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver of the same unless expressly recognized by Group Viginti Septem, SL. or through the legal application corresponding to each case.


Applicable law and conflict resolution


15.1 These General Conditions are governed by Spanish law. Specific. Law 7/1998, April 13, of the General Conditions of Contracts (General Contract Conditions), of Legislative Decree 1/2007, of November 16, which approves the General Law of Consumers and Users of Rights (General Law for The Defense of Consumers and Users) and other complementary laws, Royal Decree 1906/1999, December 17, 1999, which regulates telephone or electronic contracting with general conditions (Telephone or electronic contracting with General conditions), Organic Law 15/1999 , of December 13, on the protection of personal data (Protection of Personal Data), Law 7/1996, of January 15, for the Regulation of retailers (Ordination of Retail Trade) and Law 34/2002, of July 11, Services of the Information Society and electronic commerce (Services of the Information Society and Electronic Commerce).


15.2 To resolve any controversy or conflict arising from these General Conditions, Group Viginti Septem, SL will present the criteria established by the legislation applicable to consumers and users.